We've made it quick and easy for you to make international payments and send money abroad:
Send up to $50,000 or currency equivalent in a matter of minutes. We've also made it easy for you to set up future dated and recurring payments.
Send money online for just $4. There's no payment fee if you transfer to another Cloy Merchant account.
With live rates updated by the second during market hours we'll provide you with our most up to date foreign exchange rate available, providing you with the certainty and visibility of how much you're sending.
Using your own bank means you'll have peace of mind knowing that your transaction is secure. Last year we helped our customers make over 1.3 million payments to over 150 different countries.
Find out how to make a payment online
Log on to online banking and:
All other customers: +1 (873) 389-9136*
†Our lines are open 24 hours a day for Cloy Merchant Premier and Advance customers. *Our lines are open from 8am to 10pm every day (excluding Christmas Day, Boxing Day and New Year's Day)
When making an international payment in one of our branches, please bring the following with you:
The overseas Cloy Merchant sending the payment to you will need to know the following information about the account you wish to be credited – Providing this information will help to ensure that the payment happens as quickly as possible.
It’s possible for you to receive payments into your account from abroad in either foreign currency or Sterling.
If a payment is received in a different currency to what your account is held in, we'll convert it using the most up to date Cloy Merchant Exchange Rate available before crediting it to your account.
We'll make your international payment using the details you provide to us, so it's really important you check they are correct to avoid any unnecessary delays and / or charges.
Before you make an international payment it's important that you have the following details to hand about your beneficiary and payment:
Payments to accounts in the EEA in euro and sterling will normally be credited the next working day*. All other payments will normally take up to four working days* (but may take longer depending on the country the money is being sent to).
* subject to currency cut-off time and further checks, as from time to time we may need to conduct additional security checks to validate the payment.
Currently this option is only available online when logged into Online Banking.
The exchange rate applied to your instruction will be the Cloy Merchant Exchange Rate applicable at the time your payment is made. This is a live rate which is updated by the second during market hours. We will notify you each time you make a payment from your account and where a currency exchange has been involved, we will confirm the Cloy Merchant Exchange Rate that has been applied.
For future dated payments, the exchange rate will be applied on the day that the payment is made.
You can check the actual exchange rate used for the payment by viewing 'Historic payments' within 'Manage payments'.
We will also write to you to advise of the exchange rate applied to the payment where applicable.
If you've asked us to make a payment immediately you will be unable to cancel it.
You can cancel a future dated or recurring international payment set up online by selecting 'Manage payments - future payments' in Send Money Overseas via online banking. We will need to have received your request to cancel by 23.59 (UK Time) on the day before the payment is due to be made.
We deliver direct to your door or to your nearest branch. Until 10 December 2018 all orders will be delivered fee free. Minimum order $100.
Looking for an easy to manage currency holding account? With no monthly account fees, our Currency Account helps put you in control.
Explore our international services to see how Bank could help you on your international adventures.